Billing and Fees: Payment for hosting services is due on the first day of the service month for each type of billing period (monthly or annually).
Billing Periods begin at the first of each month. When you establish your hosting plan with Ambient Glow, you may not be signing up at the beginning of the month. If that is the case, your next bill will reflect a pro-rated amount for the upcoming month, based upon when you began service.
Email invoices are sent out one month preceding your next billing period. Please note that you are responsible for payment regardless of whether you receive a reminder notice from us or not. Often people forget to let us know when an email address has changed, so please make sure your email address is kept current.
If you know that you will need to be late on your payment, please contact us immediately to make arrangements for payment. If payment is not received by 5:00 pm PST on the first day of the service month, we will need to suspend your account. Daily late fees will be assessed at the rate of $.55 per day until payment is received and are retroactive to the first of the month that payment was due. If your site has been suspended due to non-payment a $15.00 reinstatement fee must be paid before we can reinstate your site.
Making Payments: You may pay your invoice by check, or you can pay online at our website through PayPal. Just click on the plan and period you wish to pay for, and note on the billing form that you are making a payment for existing hosting services.
Changing Hosting Plan or Period: You can easily change your hosting plan or billing period when you make your next payment online, as noted above in "Making Payments".
Cancellation of Web Hosting If for any reason you want to cancel your web hosting account please provide us with written notice by the 20th of the month. This notice can be sent by mail or by email. If you send the notice by email we will notify you that your notice has been received. If we do not notify you of receipt of your cancellation notice, that means we did not receive it, and you will still be responsible for payment of the following month's services.
Refunds for Pre-paid Hosting: If you are cancelling a pre-paid web hosting account we will refund the unused portion of your pre-paid hosting up to a three-month limit, upon your request. Please note that you must request a refund in your written cancellation notice in order for it to be honored; refunds are not automatic. Refunds will be issued to you through PayPal, using the email address on file.
Please make sure your email address with us is current!